TERMS & CONDITIONS

By using this site you are agreeing to these terms and conditions.

DELIVERY

Delivery and supply dates are given in good faith but such dates shall not be binding and the sellers will be under no liability for any loss or damage of whatever nature caused by any delay.

Any delivery time slots provided are not guaranteed, due to factors outside of The Slip Studio’s control.

If we receive no such notification the customer will be deemed to have accepted the items.

You shall be deemed to have accepted the Goods 48 hours after delivery unless you have reported damage or discrepancies.  (hello@theslipstudio.co.uk) 

RETURNS

Last updated: 14 May 2025

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer returns within 30 days of purchase. You can return your product for a refund to the original payment method.

Please note: All returned items must be in new and unused condition, with the original packaging and labels attached.

RETURN PROCESS

To return an item, email us at hello@theslipstudio.co.uk with your Order Number and return reason and our team will be happy to assist you with the next steps.

You will be liable for any return shipping charges.

REFUNDS

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item/s for your return to be processed.

For questions relating to our returns policy, please contact us at hello@theslipstudio.co.uk

Unfortunately, we cannot accept returns of open/used slips or any returns after 30 days from delivery. 

DAMAGES AND SHORTAGES

Any claims for damages or discrepancies must be reported within 48 hours of receiving your delivery. To process your claim, we require your order number and a photograph of the damaged items.
You shall be deemed to have accepted the Goods 48 hours after delivery unless you have reported damage or discrepancies. (hello@theslipstudio.co.uk)

LIABILITY
We will replace or refund any goods deemed unsatisfactory; however, our liability is limited to the exchange itself. Buyers are responsible for conducting sample tests prior to bulk use, and no claims will be accepted for materials after 30 days from the date of delivery. Exchanges beyond this period are subject to the seller’s discretion.

We accept no liability for any death, injury, loss, damage, or expense arising from or related to any materials, goods, or services supplied by us. The buyer agrees to indemnify the seller against any third-party claims relating to the goods.

DESCRIPTIONS & SPECIFICATIONS

We strive to ensure that the information on this website is accurate and up to date. However, we do not guarantee its completeness or accuracy, nor do we promise uninterrupted access to the website or that the content will always be current. To the fullest extent permitted by law, we disclaim all representations, warranties, and conditions related to this website and its use, including, but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, and the exercise of reasonable care and skill.

We strongly advise that all materials and products are tested before use. All descriptions and specifications provided—whether in written, visual, or verbal form—are intended for general guidance only and should not be considered as guarantees of any kind.

PRODUCTS AND SITE CONTENT

We strive to ensure that the images and colors displayed on our website are as accurate as possible. However, due to technical limitations, the actual product colors may differ slightly.

All prices are listed in pound sterling (£) and include UK VAT * at the prevailing rate, unless explicitly stated otherwise.

While we make every effort to ensure the accuracy of our prices, product descriptions, and specifications, we cannot accept responsibility for any errors or omissions.

The information presented on our website or in any printed material is intended as supplementary guidance and should not be considered authoritative or a substitute for certified best practices. Our website content is regularly updated to maintain accuracy.

We reserve the right to change our prices and specifications without prior notice.

FOOD SAFETY

The term "food safe" can be misleading, as the final fired product may be influenced by factors beyond the control of suppliers or manufacturers, such as firing temperature and contamination. As a result, we cannot guarantee your piece is ‘food safe’.

We recommend that makers use a testing facility to confirm suitability for use as dinnerware.

Safety
All products we supply are provided with the expectation that they will be used in compliance with applicable safety standards and guidelines. It is the responsibility of the user to ensure that these products are handled, stored, and used safely, following all relevant instructions, regulations, and best practices. We cannot be held liable for any misuse, improper handling, or failure to adhere to safety requirements that may result in damage, injury, or other adverse outcomes. Always conduct appropriate safety checks and maintain a safe working environment.

Comments and Complaints
We value your feedback. If you have any comments or concerns regarding your experience with us, please feel free to reach out by emailing us at: hello@theslipstudio.co.uk.

Terms of service

These Terms of Service govern your use of the website located at www.theslipstudio.co.uk and any related services provided by The Slip Studio.

By accessing www.theslipstudio.co.uk, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by The Slip Studio.

We, The Slip Studio, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 14 May 2025.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  • modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;

  • remove any copyright or other proprietary notations from any materials and software on this website;

  • transfer the materials to another person or "mirror" the materials on any other server;

  • knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service The Slip Studio provides;

  • use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;

  • use this website or its associated services in violation of any applicable laws or regulations;

  • use this website in conjunction with sending unauthorised advertising or spam;

  • harvest, collect, or gather user data without the user's consent; or

  • use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to The Slip Studio and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a licence, not a transfer of title. This licence shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by The Slip Studio at any time.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a licence from you in order to use it.

When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The licence you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the licence will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, The Slip Studio makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall The Slip Studio or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if The Slip Studio or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, "consequential loss" includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. The Slip Studio does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

The Slip Studio has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by The Slip Studio of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Acceptable Use Policy

This acceptable use policy covers the products, services, and technologies (collectively referred to as the "Products") provided by The Slip Studio under any ongoing agreement. It’s designed to protect us, our customers and the general Internet community from unethical, irresponsible and illegal activity.

The Slip Studio customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

This policy was last reviewed on 14 May 2025.

Fair use

We provide our facilities with the assumption your use will be "business as usual", as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged or capacity may be restricted.

We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect our customers and, where applicable, their users ("end-users") to likewise engage our Products with similar intent.

Customer accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer's permission. This responsibility also applies to anyone using our Products on an unauthorised basis as a result of the customer's failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer - or their end-user or anyone using our Products as a result of the customer - violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Prohibited activity

Copyright infringement and access to unauthorised material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn't limited to:

  • any material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorisation, and

  • any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

  • The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

  • SPAM and unauthorised message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction ("spam"). This includes but isn't limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists ("messaging lists"). This includes but isn't limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be "confirmed opt-in". Verification of the address or telephone number owner's express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorised message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer's behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, exploitative, and malicious activity

Our Products must not be used for the purpose of advertising, transmitting or otherwise making available any software, program, product or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn't limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorised to access the resource (e.g. "hacking", "cracking", "phreaking", etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of or discriminate against any group or individual.

Other activities considered unethical, exploitative and malicious include:

  • Obtaining (or attempting to obtain) services from us with the intent to avoid payment;

  • Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;

  • The unauthorised access, alteration or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;

  • Using our facilities to interfere with the use of our facilities and network by other customers or authorised individuals;

  • Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography or threaten anyone's health and safety;

  • Any act or omission in violation of consumer protection laws and regulations;

  • Any violation of a person's privacy.

Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorised use of The Slip Studio property

We prohibit the impersonation of The Slip Studio, the representation of a significant business relationship with The Slip Studio, or ownership of any The Slip Studio property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage or user trust.

About this policy

This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.

We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:

  • the date the customer uses our Products after we publish the revised version on our website; or

  • 30 days after we publish the revised version on our website.