Delivery + Returns

Last updated: 14 May 2025

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer returns within 30 days of purchase. You can return your product for a refund to the original payment method.

Please note: All returned items must be in new and unused condition, with the original packaging and labels attached.

Return Process

To return an item, email us at hello@theslipstudio.co.ukwith your Order Number and return reason and our team will be happy to assist you with the next steps.

You will be liable for any return shipping charges.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item/s for your return to be processed.

For questions relating to our returns policy, please contact us at hello@theslipstudio.co.uk

Unfortunately we cannot accept returns of open/used slips or any returns after 30 days from delivery.

Once we receive your returned items we will process your refund. Refunds will be issued to the original payment method used during the purchase.

Please note that shipping costs are non-refundable unless the return is due to a mistake on our part.

Please allow at least 14 days from the receipt of your item/s for your return to be processed.

If you are unfortunate enough to receive a damaged item please contact us within 48 hours so we can arrange a refund or replacement.

(hello@theslipstudio.co.uk)

Please get in touch with your order details and we will investigate the delay. If your order has been lost will arrange a refund or resend your goods.

Contact: hello@theslipstudio.co.uk

(Please note that the Royal Mail service we use is tracked but does not guarantee a specific delivery date.)

You can return unused slips within 30 days of delivery. In this case of unwanted items the return postage costs cannot be covered, please ensure they are in their original packaging.

Email us and we can advise on the returns procedure.

hello@theslipstudio.co.uk

We take pride in our customer service and want to hear from you.

If you encounter any issues with your order, please reach out to us directly, and we'll be happy to help to resolve this.

We totally understand — sometimes life happens!

• Cancel at least 48 hours before: You’ll get a full refund or can move your booking to another date.

• Less than 48 hours / no-show: Since we’ve already prepared the materials we are not able to offer a refund or reschedule.

• If we need to cancel: You’ll get a full refund or can choose a new date — whatever works best for you!